Rematter Scale Ticket
Helping scrap metal recyclers create scale tickets on mobile for their customers, transforming a pen-and-paper process to a digital process.
Product Design Intern
Summer 2021
UI/UX Design
Figma
Drake Hougo (COO)
Sean O'Bannon (CTO)
Introduction
Currently, the industrial scrap metal recycling industry is a primarily pen-and-paper industry, meaning a significant amount of the information processing is documented on paper and physically filed. Rematter’s goal is to help scrap metal recyclers transition from this antiquated scrap yard operations process to digital processes with their web and mobile software.
During my internship, I owned the Scale Ticket features for Rematter’s mobile app.
In the industrial scrap metal recycling industry, scale tickets are given to customers who want to sell scrap metal to keep track of the metals that they are selling to recycling centers.
The Challenge
The scale ticket transaction process is currently done entirely with paper and pencil with multiple steps. The slip of paper used for the scale ticket passes through three people for the transaction to be complete.
How might we transform the historically pen-and-paper scale ticket creation process to a streamlined, digital process? How might we allow the employees to share information more seamlessly and efficiently?
Example of a paper scale ticket used at recycling facilities. All information is written down by hand.
User Journey
I outlined the entire scale ticket journey from when a customer enters the recycling facility to when a transaction is complete.
The process starts when a customer enters a recycling facility with metal that they want to sell to the recycler. By the end, the transaction is complete and the customer receives confirmation that they will get paid.
User Needs
I focused on the 2 main players in the scale ticket process, the scale ticket creator and the scale ticket finisher. The handoff from the scale ticket creator to the scale ticket finisher needs to be as smooth as possible.

Scale Ticket Creator
Input scrap metal details (metal type, all weights, pricing)
Create new customer profiles
Search existing customer profiles

Scale Ticket Finisher
Access previous scale tickets
Finish scale ticket transactions
Edit unfinished scale tickets
Pain Points
I focused on the 2 main players in the scale ticket process, the scale ticket creator and the scale ticket finisher. The handoff from the scale ticket creator to the scale ticket finisher needs to be as smooth as possible.
Physical scale tickets can be lost
Manually writing info lengthens the transaction process
Each metal price needs to be memorized or looked up
Each material needs a separate scale ticket
Previous scale tickets are stored in filing cabinets, which make them harder to find
New customers need a profile with the recycler, which is a separate process
These pain points informed the main design problem:
For the user flow, we wanted the process to allow the user to choose multiple options for the supplier type and material type while being as streamlined as possible.
Solution
The solution completely eliminates the customer from the information transfer process, allowing the Scale Ticket Creator to directly transfer information about the metals to the Scale Ticket Finisher. The digital solution also allows all of the scale ticket information to me digitally stored, eliminating the need for a physical data storage system.
The solution completely eliminates the customer from the information transfer process, allowing the Scale Ticket Creator to directly transfer information about the metals to the Scale Ticket Finisher. The digital solution also allows all of the scale ticket information to me digitally stored, eliminating the need for a physical data storage system.
Conclusion
The modernization of the subscription management platform successfully addressed the core usability issues and improved the overall user experience. By focusing on simplifying the interface and optimizing workflows, we were able to create a more efficient and enjoyable platform for users. The significant improvements in user engagement, satisfaction, and subscription rates underscore the importance of user-centric design in achieving business success.